Client Care

 

Whatever legal service you need, you have the right to be treated with care and professionalism by your solicitor. This section details your guide to what to expect from us in terms of client care. We pride ourselves on the standard of service and legal advice we give to all our clients. And we want to make sure that our service meets your expectations.

Our commitment to you. We will:

  • -put your interests first when representing you
  • -be polite and considerate in our dealings with you
  • -find out from the start what you are hoping to achieve and aim to make sure that your expectations are realistic
  • -make every effort to explain things clearly, and in terms you can understand, keeping jargon to a minimum;
  • -agree with you the type of service you can expect to receive
  • -tell you who will be handling your work
  • -explain what the costs are likely to be
  • -keep you informed of costs throughout so that you can work out if a particular course of action is worth following financially
  • -explain the meaning of important documents and if appropriate provide copies
  • -respond to your letters and phone calls
  • -tell you about any developments and update you on progress as work proceeds
  • -give you a clear bill which shows the work done and the amount charged
  • -treat all clients fairly, and not discriminate against anyone; because of his or her race, sex or disability and
  • -keep what you tell us confidential and refuse to act for anyone else if doing so could compromise that confidentiality
  • -consider all your comments about our service. If you feel you are not receiving the service you hoped for, please tell us immediately. Your suggestions can help us to improve the service we give all our clients
How you can help us

Whilst we have various duties to you as our valued client, we can only give our best advice and service if the information you give us is accurate and complete. You can help us to do our best for you by telling us what we need to know and providing documents when we ask for them.

  • -Please let us have clear instructions and tell us promptly if anything changes
  • -Please bring all relevant papers with you when we ask to see you. If you are not sure, bring what you think might help us
  • -Please tell us if you have any special needs relating to the service you want to receive
  • -Please tell us at the start what you expect of us so that we can agree with you what it is possible to achieve
  • -Please tell us immediately if your expectations change
  • -Please tell us if you have personal time limits or targets that would not be obvious to us
  • -Please make sure that you always understand what we have discussed. If you are not sure, please tell us
  • -Please try to deal with us during our normal office opening hours. We realise this is not always possible and we will try to be available at other times to suit you
  • -Please contact us quickly if we ask for instructions, documents or information
  • -Please assist your solicitor in the handling your work. The solicitors experienced legal secretary may be able to deal with many of your queries and will be pleased to take any message for you
  • -Please make appointments with our Receptionist

Please tell us if you change address or phone number, or if your circumstances change in a way that may affect the way we deal with your case

McEntee & O’Doherty Solicitors - Serving our clients for generations

We have been serving our clients for over 50 years. Offering expert legal guidance for individual clients, we are also the law firm of choice for many business and corporate clients

To arrange a consultation about you, call us today on +353 (0) 47 82088 or contact us online

For the convenience of our clients who cannot travel, home and hospital visits are available upon request

Experience Commitments Results — Nothing Less

DISCLAIMER: This site and any information contained herein are intended for informational purposes only and should not be construed as legal advice. You should seek competent legal advice on your particular concern

 

© 2018 McEntee & O'Doherty
  • 20 North Road Monaghan Co Monaghan Ireland
  • Phone: +353 (0) 47 82088
  • Fax: +353 (0) 47 83486
  • Email: law@mceodsolicitors.ie

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